PRIVACY POLICY

This Policy explains the processing of Your personal data by Coldasicegoods in relation to how You use and interacts with our website at www.coldasicegoods.com

This privacy policy should be read together with terms of conditions, which describes the terms on which You may use this website.

If You have any complaint or further query regarding privacy policy, please contact us at the following address: coldasicegoods@coldasicegoods.com.

This document describes:

  1. Important information and who we are

  2. The personal information that we collect

  3. How we obtain this information

  4. How we use this information

  5. The duration for which we keep that information

  6. With who we share that information

  7. Which other location or country we share this information to

  8. How we protect Your information

  9. Policy regarding minors

  10. California Online Privacy Protection Act compliance

  11. Privacy FAQs

IMPORTANT INFORMATION AND WHO WE ARE

Purpose of this privacy policy

This privacy notice aims to give You information on how we collect and process Your personal data through Your use of this website, including any data You may provide through this website when You sign up to our newsletter, purchase a product or service or take part in a competition or survey.

Controller

This privacy notice is issued on behalf of company Coldasicegoods so when we use “Coldasicegoods”, “we”, “us” or “our” in this privacy policy, we are referring to the Coldasicegoods company.

Third party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about You. We do not control these third-party websites and are not responsible for their privacy statements. When You leave our website, we encourage You to read the privacy notice of every website You visit.

 

THE PERSONAL INFORMATION THAT WE COLLECT

Personal information (personal data) means any information relating to an identified or identifiable natural person.

Due to wide range of nature of our work, and the different reasons, is why we need to utilize Your information. What we gather is:

  1. Identity and contact information: which includes name, date of birth, email address, postal address, telephone number, passport details and information provided or collected as part of our client take on or employee recruitment process;

  2. Preference information: information about the kind of products/services You have bought on the website and about the kind of products/services You are interested in;

  3. Financial and transaction data: which include bank account details, card numbers, email address, postal address, telephone numbers, passport details;

  4. Technical and usage data: which include details regarding how a visitor uses our website;

  5. Marketing data- which include a person’s choice in receiving marketing from us including any consent You have given us;

  6. Information used to provide our services: which includes information provided to us by the user or otherwise provided or generated by us in the course of providing services to our customers;

  7. In addition, we may record the communication in case You contact us by phone email or otherwise;

  8. Special data: which includes personal data which discloses racial or ethnic origin, data concerning a person’s sexual orientation, data concerning health.

HOW WE OBTAIN THIS INFROMATION

  1. We gather this information in varied ways, including through:

    1. Direct contact: although individuals can provide us their personal information by corresponding with us by email, post, telephone or otherwise, we collect certain categories of personal data from other sources, particularly financial and/or transaction information from payment providers to process a transaction;

    2. Our website: automatically collected information include web browser type and version, operating system the website You came from and IP address, Mac ID, device ID, Your browser settings and information regarding the date and time of Your interaction with our website. We use cookies to give us insight to provide good user experience on our website when browsing our website. Details about how we use cookies and how we obtain information through that can be obtained from our cookies policy. However, cookies can be blocked by a user.

    3. Third parties or publicly available sources:  We may receive personal data about You from various third parties and public sources as set out below:

  • Technical Data from the following parties:

    • analytics providers such as Google which may be based outside the EU;

    • advertising networks such as Google which may be based outside the EU; and

    • search information providers such as Google which may be based outside the EU.

 

HOW WE USE PERSONAL INFORMATION

  1. We use personal information in different ways including:

    1. Contractual necessity: to fulfill the contract with You, for example: if You buy a service/product from us (this will include taking payments, and arranging the delivery or other provisions of products, awards or services);

    2. Legitimate interest: as required by us to pursue our legitimate interests like:

      • Managing, improving online registered accounts to improve the customer experience on website;

      • Securing, managing online registered accounts;

      • Monitoring any online registered account to investigate and/or report terrorism, fraud, misrepresentation, crime, in accordance to law;

      • For providing advertisements (via. Facebook ads and google ads);

      • We will use personal data in case of legal claims regarding our company, partners and for investigative purposes including disclosure of information in case of litigation;

      • Providing customer/user insights based on his/her behavior to drive targeted direct marketing.

      • Communication with You;

      • Investigating any grievances or queries received from You about our website, services and products;

      • You can obtain any other information about our legitimate interests by contacting us on the address coldasicegoods@coldasicegoods.com.

    3. To provide our services to our customers/clients;

    4. To recruit employees and members;

    5. To supervise and manage our employees or partners;

    6. To promote our services/products;

    7. To meet our audit or insurance obligations;

    8. Legal compliance: to ensure compliance with applicable laws and legal processes including legal claims, investigative purposes, litigation;

    9. Consent: we will send You direct marketing by SMS/post/telephone/ online about our products/services which we think may interest You. This will only be sent when You provide Your personal information during sign-up process or via online account on the website or in person at office.  You will have option to opt-out of online marketing by clicking the unsubscribe link contained in email or by updating Your preferences in Your account on the website or by contacting us at our address given above.

THE BASIS UPON WHICH WE USE PERSONAL INFORMATION

We will use your personal information on the basis:

  1.  Where it is for our legitimate interest.

  2. Where it is necessary for us to comply with a regulatory or legal obligation.

HOW LONG WE KEEP YOUR INFORMATION

We will retain personal data in accordance to each category of personal information. In setting retention periods, we consider the purposes for which the personal data was collected. See privacy FAQs for more information.

WITH WHO WE SHARE YOUR INFORMATION

  1. We may share personal information collected with:

    1. When we outsource certain services, for example photocopying or IT services;

    2. Our professional advisers: for example, our bankers, insurers;

    3. To regulatory authorities, government authorities, law enforcement authorities, if mandated by law;

    4. Trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties keep this information confidential.

  2. We do not sell personal data to third parties. Third parties with whom we share personal data, to improve user experience, has to use that information in accordance with law and has to respect the security of it.

  3. Third party service providers, who will process personal information on our behalf. Such third parties include logistics providers and couriers for delivery of Your orders but are not limited to only these.

  4. Prospective purchasers of all or part of our assets or our business, and their professional consultants, in connection with the purchase.

WHICH COUNTRIES WE TRANSFER YOUR PERSONAL INFORMATION TO

We do not transfer Your personal data outside United States. If we decide to transfer Your personal data out of the stares in future for whatsoever reason, we have the procedures to provide same level of security to Your data by those third parties in processing, as if it were processed inside US. We do not sell Your data to third parties. For further query contact our address coldasicegoods@coldasicegoods.com.

HOW WE PROTECT YOUR INFORMATION

Fraud prevention: If You make a purchase on the website. We may use automated tools as part of our fraud prevention measures. Your purchase may be declined if Your payment has been rejected by the bank or if other factors conclude that the transaction may be fraudulent. Please contact us, if You have any query regarding it.

MINORS

We are in compliance with the requirements of COPPA(Children’s Online Privacy Protection Act), we do not collect any kind of information from anyone under the age of 13 years. Our website, products and services are all directed to people who are at least 13 years old or older.

Visitors below the age of 13 are not permitted to subscribe to any of our services or submit their personal information, in any form, in our website or applications. We encourage the parents to monitor their children’s activities online.

 

CALIFORNIA ONLINE PRIVACY PROTECTION ACT COMPLIANCE

Because we value your privacy, we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at any time by logging into their account or by contacting us at coldasicegoods@coldasicegoods.com.

 

PRIVACY FAQS

1.What are the rights I have regarding my personal data?

You are entitled to ask:

  1. For a copy of Your personal data;

  2. To correct Your personal data, if it’s not correct, incomplete or not up-to-date.

  3.  To erase Your personal information

  4. Inhibit its processing (processing will temporarily stop).

2.How long will You hold my data?

We will only retain Your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Where we process Your personal and transaction data, we do this as long as Your account is active and for 7 years after that and not more than that.

Where we process Your data for marketing purposes, we process until You ask us to stop it.

 

CONTACT US

If there are any questions regarding this privacy policy you may contact us at coldasicegoods@coldasicegoods.com.

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